How can I change my shipping address?

When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to. Or email us at as soon as possible if you would like to change an address for an order.

How do I send my loved ones ashes to you?

If you wish to place an order please contact us with your details and we will send out a pack containing everything you need to send us the ashes. Please use our Request Free Ordering Pack form.

How can I track my orders & payment?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Royal Mail.

How do I cancel my orders before I make a payment?

After logging into your account, go to your Orders. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

How long will it take for my order to arrive after I make payment?

At Ashes to Images we strive to get your order to you as quickly as possible, however sometimes due to high workload this may take some time therefore please allow up to 30 days delivery. We will however keep you updated when your order is being made.

How do you ship my orders?

All your orders are sent via Royal Mail.

How do I make payments using Paypal? How does it work?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to system for your order.

It’s fast, easy & secure.

What are the payment methods available?

At the moment, we only accept Credit/Debit cards and Paypal payments.

Can I pay using Paypal without a Paypal account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.